Refund and Returns Policy

At [Your Company/Store Name], we want you to be completely satisfied with your purchase. If you are not happy with your order, this policy explains your options for refunds, returns, and exchanges.

1. Returns

  • Items can be returned within [X days] of receipt.

  • To be eligible, items must be:

    • Unused and in the same condition that you received them

    • In the original packaging (if applicable)

    • Accompanied by proof of purchase (receipt, order confirmation, etc.)

  • Certain items are non-returnable, including:

    • Gift cards

    • Downloadable digital products

    • Perishable goods (e.g., food, flowers)

    • Personal care/intimate items (for hygiene reasons)

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to your original method of payment within [X business days].

  • Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

3. Exchanges

  • We only replace items if they are defective, damaged, or the wrong size (if applicable).

  • To request an exchange, contact us at [Your Contact Email].

4. Shipping Returns

  • You will be responsible for paying shipping costs to return your item, unless the return is due to our error.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank — it may take time before your refund is officially posted.

  3. If you’ve done this and still haven’t received your refund, please contact us at [Your Contact Email].

6. Contact Us

For any questions about our Refund and Returns Policy, contact us at:

📧 Email: [Your Contact Email]
📍 Address: [Your Business Address]